WARRANTY REQUIREMENTS AND EXCEPTIONS
The Aquascape Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Aquascape products.
The warranty excludes costs of labor, removal of product, shipping and expenses related to the installation and re-installation of the product.
Should your product need to be returned, be sure to choose an insured and trackable delivery service. Aquascape, Inc is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase is required.
Warranty submissions are pending inspection of all returned products. If the product works properly after inspection, the warranty may be denied and a credit/replacement will not be sent. If a warranty is denied you will be charged shipping if you request the product to be returned.
OUTSIDE THE U.S. AND CANADA
Replacement and repaired products will only be shipped to addresses within the United States and Canada. To obtain warranty service for products purchased outside of the U.S. or Canada, please contact the authorized dealer that supplied the product.
REASONS YOUR ITEM MAY NOT BE COVERED
- Missing Proof Of Purchase – Without proof of purchase your warranty claim may be denied.
- Warranty Expired
- Discontinued Items – If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
- Passed Inspection – Your returned item was found to be in good working condition.
- Outside the U.S. and Canada
For a complete list of Aquascape product lines with their corresponding warranty information, download our Product Warranty Guide.
To complete your Aquascape Warranty - Please visit their site at - https://www.aquascapeinc.com/warranty